Refund & Return Policy

Last updated: 15 September 2026

This policy applies to purchases from RAJDHANI TELECOM, 125 Station Road, Budh Bazar, Moradabad, whether bought at the store or ordered for delivery.

New phones and tablets

• Sales are final. We do not accept returns or give refunds once a new device has been sold.
• If a device is dead on arrival (DOA) or has a manufacturing defect, replacement is handled under the brand's DOA policy. The brand's authorised service centre must issue a DOA certificate within the period the brand allows. We will help you with the process.
• Other defects are covered by the manufacturer's warranty at the brand's authorised service centres.

Pre-owned phones: 7-day checking warranty

• Every pre-owned phone comes with a 7-day checking warranty from the date of purchase.
• If a hardware defect appears within these 7 days, we will repair or replace the phone.
• Physical damage and liquid damage are not covered.
• To claim, bring the phone with its bill to our store within 7 days. For delivery orders, contact us first on WhatsApp or by phone.

Delivery orders: cancellation and refunds

• Before dispatch: you can cancel your order and get a full refund of the amount paid, within 5–7 working days, to the original payment method.
• After dispatch: the order cannot be cancelled. A refund or replacement is given only if the item is dead on arrival (as described above) or if we delivered the wrong item.
• For orders bought on EMI or finance, cancellations and refunds also follow the finance partner's process and timelines.

Exchange and buyback

Once an exchange or buyback is completed and paid, it cannot be reversed.

How to contact us

Message us on WhatsApp or call +91 97190 02127, or email sales.rajdhanitelecom@gmail.com, with your name, bill or order details, and photos or a short video of the issue.
Store hours: 11:30 AM – 9:30 PM, closed on Tuesday.